Privacy Policy

Last updated: 24/07/2025

1. About this policy

At London Roof Doctor, we are committed to protecting your privacy and ensuring that your personal data is handled safely and responsibly. This policy explains how we collect, use, and store your information when you:

Use our website: www.londonroofdoctor.com
Contact us via forms or email
Show interest in working with us

By using our website, you agree to the practices outlined in this privacy policy.

2. What is “personal data”?

Personal data refers to any information relating to an individual who can be identified, directly or indirectly, from that data (such as name, email, IP address, etc.).
By providing us with your personal data, you consent to its processing in accordance with this policy.

3. Who are we?

London Roof Doctor is a company specialising in roof repair and maintenance services across London.
You can contact us at:

📧 Email: ldnroofdoc@gmail.com
📞 Phone: +44 7917 682503

4. How do we collect your information?

We collect information when you:

Fill out a contact form on our website
Send us an email
Browse our website (see our Cookie Policy)

5. What type of information do we collect?

We may collect:

Your name
Email address
Telephone number
Postal address (if provided)
Details of your enquiry
Technical information such as your IP address, browser type, device, operating system, and browsing behaviour (via cookies)
Marketing preferences (if indicated)

6. Your data protection rights

Under the Data Protection Act 2018 (and the UK General Data Protection Regulation), you have the following rights:

Access – You can request a copy of the personal data we hold about you.
Rectification – You can ask us to correct any inaccurate or incomplete information.
Erasure – You can request that we delete your data in certain circumstances.
Restriction – You can ask us to limit the processing of your data.
Portability – You can request that we transfer your data to you or another organisation.

You may exercise these rights by contacting us via email. We have one month to respond to your request.

7. How do we use your information?

We use your information to:

Respond to your enquiries
Manage service-related communications
Improve our website and services
Send promotional communications if you have given your consent
Maintain internal records

8. Who has access to your information?

We do not sell or share your personal data with third parties unless required by law. We implement technical and organisational measures to protect your data from unauthorised access, loss, or misuse.

9. Where and for how long do we store your data?

The data we collect is securely stored in our systems.
We only retain your data for as long as necessary for the purposes it was collected, or as long as we have your consent — which you may withdraw at any time.

10. Profiling

We may use your data to better understand your interests and personalise our communications, if you have given your consent to receive them.

11. Your choices

We will not send you marketing messages without your consent.

You can change your communication preferences at any time by contacting us at: ldnroofdoc@gmail.com

You can also request a copy of your data, ask for it to be corrected or deleted.

If you provide us with a review or comment, we may publish it on our website. If you would prefer us not to, please let us know in your message.

12. Changes to this policy

We may update this policy from time to time to reflect legal or service-related changes. We recommend reviewing it periodically.

13. Contact

If you have any questions about this policy or how we use your data, please contact us at:

📧 ldnroofdoc@gmail.com
📞 +44 7917 682503